ROYAL MAIL TRACKED 24: 1-3 BUSINESS DAYS

Free Tracked 24 delivery on orders above £35. Orders under £35, a £3.99 charge will apply.

Orders placed before 3pm Monday to Friday will be dispatched on the same working day.

Orders placed after 3pm will be dispatched on the next working day.

Orders placed after 3pm on Friday and over the weekend will be dispatched on the following Monday.

Delivery times can take 1-3 business days from dispatch but can vary based on your location and the Royal Mail. You can use the tracking information provided on your confirmation email to estimate the arrival time of your order.

You will receive a shipping confirmation email with a tracking number once your order has been shipped. You can use this number to track your order on the carrier's website.We generally use Royal Mail for all our deliveries.

If you believe your order is lost, please contact our customer service team. We will work with the carrier to resolve the issue and ensure that you receive your order as soon as possible.

Yes, you can change your shipping address before your order is processed. Please contact us at info@eazyvapes.co.uk as soon as possible if you need to change your shipping address.

Unwanted items or entire orders can be returned to us within 30 calendar days from the date you receive them.

• To be eligible for a return, your item must be unused and in the same condition that you received it.​​
• Your item must be in its original packaging.
• You must notify us within 14 days of purchase that you want to return an item.
• Returned items must be received within 14 days of the returns form being issued

​
Please Note: Due to health and hygiene reasons we cannot accept returns for e-liquids, vape kits, disposable e-cigarettes, and refill pods that have been opened, unless faulty

Please contact us via the contact form or use the chat feature to request a return from our customer service team.

We will refund the full order amount minus the shipping costs for the return.

All jokes and puns aside - your privacy and security is our highest priority. We use encrypted card payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions.

We also accept Super Payments, secure instant payment and receive 5% discount on your next order.

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. single Oodie orders only).

Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply email our lovely team at info@eazyvapes.co.uk and we will be happy to help correct this for you.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for.

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

These things happen! Please email us immediately at info@eazyvapes.co.uk with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact is info@eazyvapes.co.uk. This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails from New York to London, so we can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!